Privacy Policy

Last Updated: 28 June 2026

Introduction

Welcome to Unari Lake Reindeer Farm ("we", "our", "us"). We are committed to protecting your personal data and respecting your privacy in accordance with the General Data Protection Regulation (EU) 2016/679 ("GDPR").

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or book our tours and services.

Data Controller

The data controller responsible for your personal data is:

Unari Lake Reindeer Farm
Address: Niesintie 3607, 97370 Unarin-Luusua, Finland
Email: unarilakereindeerfarm@gmail.com
Phone: +358 40 3797567

Personal Data We Collect

Depending on how you interact with us, we may collect:

Full name
Email address
Phone number
Billing address
Booking details
Number of participants
Tour preferences
Communications with us
IP address
Browser type and device information
Website usage information collected through cookies
Name of underage children in company of paying customers
Personal information including but not limited to allergies, illnesses, food preferences

We do not store your full payment card information.

How We Collect Your Data

We collect personal information when you:

Make a booking through our website
Contact us via email or contact forms
Browse our website

Legal Basis for Processing

We process your personal data under one or more of the following legal bases:

Performance of a contract (to provide booked programmes as stated in the programme description on our website or according to your specific wishes)
Compliance with legal obligations
Legitimate interests (customer service, fraud prevention, website security)
Your consent (marketing communications, non-essential cookies)

How We Use Your Data

We use your personal information to:

Process bookings
Confirm reservations
Provide customer support
Send booking confirmations and updates
Process payments
Comply with legal obligations
Improve our services, programmes and website

Third-Party Service Providers

To provide our services, we use trusted third-party providers.

Bookeo

Our online booking system is provided by Bookeo. When you make a reservation, your booking information is securely processed through Bookeo.

Bookeo processes personal data on our behalf as a data processor.

For more information, please see Bookeo's Privacy Policy.

Stripe

Payments are securely processed by Stripe.

We do not collect or store your full payment card details. Payment information is transmitted directly to Stripe using secure encryption.

Stripe acts as an independent data controller for payment processing.

Please review Stripe's Privacy Policy for more information about how they process personal data.

International Transfers

Some of our service providers may process personal data outside the European Economic Area (EEA).

Where this occurs, we ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission or other lawful transfer mechanisms.

Data Retention

We retain personal information only for as long as necessary to:

Fulfil your booking
Meet legal and accounting obligations
Resolve disputes
Enforce agreements

When no longer required, personal data is securely deleted or anonymised.

Cookies

Our website uses cookies to:

Ensure website functionality
Remember your preferences
Improve website performance
Analyse website traffic

Where required by law, we will request your consent before placing non-essential cookies.

You can control cookies through your browser settings.

Your GDPR Rights

Under GDPR, you have the right to:

Access your personal data
Correct inaccurate information
Request deletion ("Right to be Forgotten")
Restrict processing
Object to processing
Data portability
Withdraw consent at any time (where processing is based on consent)
Lodge a complaint with your local Data Protection Authority

To exercise your rights, please contact us using the details provided above.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, or disclosure.

However, no method of internet transmission or electronic storage is completely secure.